Remote Hands (Datacenters)

On-demand technical assistance in your racks: patching, swaps, reboots, labeling, photos and diagnostics.

What we handle on-site

Experienced engineers who know DC etiquette: safety, ESD, cabling discipline and clear photo reports.

Rack & stack

Mount/replace servers, PDUs, switches, cable management & labels.

Patching & cross-connects

Copper/fiber patching, light levels, loopback tests and port verification.

Reboots & media swaps

Disk/PSU/SFP swaps, KVM hookup, console capture and config restore.

Photo & audit

Photos of fronts/backs/labels and a concise work log.

Diagnostics

Link/LOS checks, port LEDs, console output, ping/traceroute from DC side.

Change windows

Planned work with roll-back notes and sign-off checklist.

What’s included

Work brief
You send a checklist, we confirm tools, access and timing.
DC compliance
Safety, ESD, access control and site rules adhered to.
Report
Photos, serials, ports, timestamps and findings.
Support
Real-time updates via phone/Whatsapp/Telegram during the visit.

How it works

1) Request

Send site, rack, access details and task checklist (with photos if useful).

2) Schedule

Planned or urgent (under 24h). We confirm ETA and tools/parts needed.

3) Execute

We perform tasks and keep you updated.

4) Report

Photo/report delivery and sign-off.

Supported datacenters

  • Databarn — Amsterdam (AMS) & Rotterdam (RTM)
  • Qupra — DC1 & DC2
  • Other sites: on request
Access can be arranged via your LOA/visitor flow
Pricing
Planned (≥24h notice) €70 / hour
Urgent (<24h) €100 / hour
Travel – Amsterdam €60 (fixed)
Travel – Rotterdam €45 (fixed)
Other DCs On request

Billing in 30-minute increments after the first hour. Parking/tolls at cost if applicable.

FAQ

Please contact your datacenter, of qupra we have our own access card and key. We ask for a LOA to begin work here. Databarn provides QR codes for us, and they open the rack for us. Please note: for databarn emergency maintenance can be an issue.

We bring standard hand tools,console/KVM,RJ45 cables, Power cables and common SFP/SFP+ optics. Please note any special parts in your brief.

Yes, we ask to be notified atleast 48h beforehand.

Yes, these are not datacenters we have handson experience, travel fees and availability vary by location.

Need hands in the rack?

Tell us the site and task list. We’ll confirm timing, costs and deliver clear photo evidence.

Book remote hands